Returns & Exchanges
At Woolx, we want you to love your merino wool gear as much as we do, which is why we offer a 30-day hassle-free return and exchange policy on all unworn items. If your fit isn't perfect or you've changed your mind, we are here to make the process simple and fast.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and packing slip, then print them directly from your browser.
Package Your Items
Place the items in their original packaging, include the packing slip, and securely attach the prepaid shipping label to the outside of the box.
Drop Off and Track
Drop your package off at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing