Frequently Asked Questions
Everything you need to know about our premium Merino wool apparel.
What makes Merino wool different from regular wool?
Merino wool fibers are much finer and softer than standard wool, meaning they don't itch. It naturally regulates body temperature, wicks moisture, and is odor-resistant, making it perfect for both high-performance activities and daily wear.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle with a mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners to maintain the fiber integrity.
What is your return and exchange policy?
We offer a 30-day 'no questions asked' return policy. If you aren't completely satisfied with your purchase, you can return or exchange unworn items with tags attached within 30 days of delivery.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. We also offer expedited shipping options at checkout if you need your gear sooner.
Does Woolx offer a warranty on its products?
Yes, we stand behind our quality. We offer a 1-year warranty against any manufacturing defects. If your garment fails due to a production error, we will replace it free of charge.
Is your wool ethically sourced?
Absolutely. We only source non-mulesed Merino wool from farmers who adhere to the highest standards of animal welfare and sustainable land management.